Mobile Apps UAE's Fave Way to Access Government Services

Mobile Apps UAE's Fave Way to Access Government Services

19 Jun 2014

YouGov survey finds we'd rather contact RTA, DEWA and the police using our phones

Mobile apps are gaining popularity as the handiest way to deal with DEWA, RTA and the police, researchers have found.

The poll, carried out by YouGov, revealed UAE residents gave government mobile-based services a satisfaction index score of 77.3, with government web-based services ranking 67.1.

Almost half of those polled had heard of the RTA app, with 48 per cent of those polled saying they were aware of it, closely followed by DEWA at 46 per cent and Dubai Police at 41 per cent.

The RTA Dubai mobile app also had the highest use rate of all government-owned mobile apps in the country, at 23 per cent.

It was followed by the mobile apps of DEWA, Dubai Metro and mPay, which are used by 15 per cent of UAE residents.

Researchers for the UAE Mobile Government Satisfaction Survey questioned 4,151 UAE residents on their awareness of, use and satisfaction with mobile-based government services, including text-based

The data was collected by YouGov between 25 November last year and 12 January this year.