Taxi Drivers To Have Compulsory Skill Testing
Taxi drivers in the region work extremely hard to get passengers to their destinations, and the Roads and Transport Authority (RTA) is constantly coming up with new initiatives to improve customer experiences.
In a new partnership, The RTA is now teaming up with the British Council to ensure that customer taxi-related complaints are rapidly reduced. The new requirements mean that taxi drivers must now partake in language, behavioural and psychological tests before they are given a professional permit.
Abdullah Yousef Al Ali, CEO of RTA Public Transport Authority, says, "Based on the new amendments introduced to the taxi-drivers recruitment system, applicants must fulfill certain conditions such as the basic knowledge of English Language, in addition to the new standards where applicants are subjected to five tests as part of psychological and behavioral tests, which represent the core of the agreement."
The new skill testing is targetted to decrease complaints from 1.4 per cent to just 1 per cent every 100,000km.