Sandance has said sorry to revellers who were forced to spend hours on buses trying to get to the New Year event at Atlantis.
Thousands of people could not get to the concert on the free buses which were provided, due to total gridlock. Others who opted to walk claim they were turned away. Hundreds have taken to social media to express their anger.
While an Atlantis spokeswoman told Ahlan! refunds would be on offer, an initial statement says more details will be offered in the next two days.
Here is the full statement:
"The safety and satisfaction of our guests is our main priority and as such we worked under the guidance of our partners and the local authorities to provide an incredible New Year’s Eve experience as Dubai tried to break the world record for the largest firework display in 2013.
We are extremely sorry that after months of preparations with the local authorities that some of our guests were not able to reach Sandance or experienced significant traffic delays.
Our loyal fans of Sandance know that each festival we aim to blow away our guests with an incredible experience and great line up.
We regret that many guests did not experience Sandance as it was planned and will provide a resolution for the guests that were impacted within the next 48 hours. "
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