new years eve Palm Jumeriah Sand dance

Sandance Fans Continue to Wait for Answers

02 Jan 2014

Sandance revellers stuck on NYE still waiting for refund details

Party-goers who failed to reach Sandance on New Year's Eve continue to wait for answers from the organizers.

Refunds have been promised, with details due to be released in the next two days over the chaos on New Year's Eve. 

Thousands failed to reach the event, which was headlined by British singer Emeli Sande as well as DJ's Pete Tong, Axwell and Paul Oakenfold. Some were stuck on buses for up to seven hours while others described "riot-like" scenes at people attempted to get onto the vehicles.

Here is the full statement from Sandance:

"The safety and satisfaction of our guests is our main priority and as such we worked under the guidance of our partners and the local authorities to provide an incredible New Year’s Eve experience as Dubai tried to break the world record for the largest firework display in 2013. 

We are extremely sorry that after months of preparations with the local authorities that some of our guests were not able to reach Sandance or experienced significant traffic delays. 

Our loyal fans of Sandance know that each festival we aim to blow away our guests with an incredible experience and great line up.

We regret that many guests did not experience Sandance as it was planned  and will provide a resolution for the guests that were impacted  within the next 48 hours. "

The 70 buses which were arranged to transport fans to the event from the American University Dubai in Media City hit gridlock as they tried to enter The Palm. Restrictions had been put in place because of the Guinness World Record fireworks attempt which centred on the island.

Many people who got on buses as early as 7.30pm never reached the event. Some got off and tried to walk but then were not allowed to walk through the tunel on The Palm towards Atlantis. Others abandoned the event altogether. Some other venues including Cabana on The Palm started letting Sandance ticket holders in for free to join in their celebrations.

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