Kylie Jenner’s lip kits are constantly out of stock, with fans of the reality star eager to get a hold of them considering all the hype. However, you may just want to hold on to your dirhams, as it seems not everyone is a fan.
The Better Business Bureau, an organisation that specialises in marketplace trust, awarded Kylie’s Cosmetics a big fat ‘F’ rating, after receiving 137 customer complaints that were never resolved by customer service, in only nine months. The BBB confronted the company last month, but the problems persisted. Complaints have ranged between never receiving the product, to the quality of brushes, products missing from the delivery and even that the formula of the liquid lipsticks worsened over time. Yikes!
Then mom-manager, Kris Jenner stepped in to save the day and managed to change the rating by the BBB to a ‘C’ grade. We wonder exactly what made them change their minds. Perhaps the type of persuasion that has a dollar sign and a few zeros? According to Kylie Jenner though, the BBB hadn’t known how many people order lip kits and by comparing the number of complaints to the number of people happy with their products, the ‘F’ rating was unfair.
Who knew being a make-up mogul was going to be so difficult?