Emirates Post to finally take action after criticism from Prime Minister

Emirates Post to finally take action after criticism from Prime Minister

17 Sep 2019

The postal operator has vowed to improve after being rated the country’s worst government service centre

The UAE is famous for many things, but it's portal service certainly isn't one of them. 

Fortunately, Emirates Post has vowed to improve its services after one of its branches was named as the worst in the country by His Highness Sheikh Mohammed bin Rashid, Prime Minister and Ruler of Dubai.

Sheikh Mohammed earlier this week named the five centres whose service delivery was deemed to be the worst across the country, with the postal service’s Al Khan branch in Sharjah ranked at the bottom. AWKWARD!

The federal service centre received criticism over weak employee performance and customer services. Inspectors said poor machines were in place to deliver services, even describing the morale in these service centres as "low".

The ratings were announced after a two-month review into 600 centres in the UAE.

Sheikh Mohammed also revealed that the senior managers at failing centres had been dismissed and would soon be replaced by competent staff and supervisors.
In response to the Prime Ministers tough stance, Emirates Post have pledged to raise standards throughout its network.

The statement on Twitter, straight from the company’s acting CEO, Abdulla Mohammed Alsharam, read, “We reaffirm our commitment to improve the quality of services and enhance the customer experience, in line with the vision and guidance of His Highness Sheikh Mohammed bin Rashid”.

We look forward to receiving our mail again.