People have been charged huge amounts for roaming and Twitter is absolutely furious
Roaming bills can cost you a fortune if you don't shut your data off when you travel outside of the country.
It can cost you about Dhs1 per 50 KB, if you're on du.
So you can imagine how angry these customers were when they got charged a crazy amount even when they had their data off.
The string of complaints started on Twitter, when @iamkatieovery raged over her Dhs200 bill, even when she "had nothing switched on."
Their ears must have been burining. My @dutweets bill is in & I’ve been charged over AED200 for data I didn’t use in Istanbul airport even though roaming was off. du are saying I should have manually switched from LTE to 3G to avoid any charges?! But I had nothing switched on!— Katie Overy (@iamkatieovery) August 14, 2019
She also clarified that she stayed in a specific area in the airport just to use their Wi-Fi; meaning there was no way her data was on the entire time.
Another person left an angry comment on the post, saying her bills reached Dhs800 without reason.
I got done for AED 800. Tried to question it and got nowhere!!!!— Lady Acacia (@acaciastichter) August 15, 2019
This time, du addressed the issue and asked the person to DM them for assistance. But to no avail, @iamkatieovery stepped into the conversation to remind du that she already tried to talk to them about the issue, but instead, the company came back to her with an old issue that she raised last July.
Seems like a whole lot of customers faced the same problem, and the thread progressively got longer and longer with outraged comments.
I feel you. Etisalat has done similar. I recommend to ALWAYS take out your sim before taking off from UAE and or before landing to another country.— B. Faruqi (@im_aani) August 14, 2019
A staggering Dhs1,000 was even charged to one unlucky customer.
I can beat that billed 1000aed for 2 roaming data bundles that never worked and left my wife abroad with 2 kids and no data working. Utterly ridiculous— Mitch (@geordiedentist) August 14, 2019
And one is jumping ship.
They make it up as they gone along. Dreadful company. Currently they’ll not let me reduce my package (after seven years) without notice even though contract has long since expired, but I can increase it *immediately*.— Jonathan (@jonathangard) August 14, 2019
Hi, thanks for contacting me, but there’s no need. I’ll give 30 days notice and transfer my business to Etisalat. You desperately need to train your phone operators.— Jonathan (@jonathangard) August 14, 2019
Local sim cards for the win then next time!