Samsung Galaxy Note 7 users might want to stop using their phones. Reports from America, Taiwan and South Korea have said that the new phone catches fire while charging. So far 35 reports have been made of phones exploding.
Samsung Gulf have removed all existing stock in the UAE to identify which phones have been specifically affected. Director of Consumer Protection in the UAE Ministry of Economy, Hashim Al Nuaimi, have said that “Samsung Gulf has been contacted and the company has agreed to exchange or replace the Samsung Galaxy Note 7 devices sold in the UAE”.
Samsung Gulf have released a statement, saying “For customers who already have Galaxy Note 7 devices in the Gulf market, we will voluntarily replace their current device. To ensure a seamless replacement experience for our customers in the Gulf region, Samsung Gulf Electronics is currently reviewing the optimal process to perform the replacement.”
Refund options haven’t been announced yet but keep an eye out on whether you can exchange the phone or replace it for an S7.
If you have any concerns or questions, call Ministry of Economy who deal with consumer protection on 600 52225.