All Dubai government service centres to close

Read on to find out when and why
ByMashal AbbasiSunday , 24 September 2017
All Dubai government service centres to close

His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, has approved 'A Day without Service Centres' initiative, which will take place on October 26, 2017.

Why though?

Well, the initiative aims to encourage customers to turn to smart channels to obtain government services and complete transactions. 

On the day, service counters at government centres in Dubai will stop receiving customers for transactions that can be completed via alternative smart channels. However, transactions that require presence in person at the service centres will continue as usual.

Customer service centres will dedicate their efforts on Thursday, 26 October, to spread awareness among customers of the importance of transformation to smart channels to complete transactions, whether via smart apps or the web. On that day, all transactions requiring payments will be stopped at the centres, but will remain available through all smart channels.

Jamal Hamed Al Marri, Executive Director of the Central Accounts Sector at the Dubai Department of Finance (DoF), said that service transactions provided by many government entities in Dubai on 26 October, will be available only via smart channels, including the 'Dubai Now' app and other government apps available on smartphones.

"There will also be the web-based channels via computers, and centres will resume normal operations after that date. 'A Day without Service Centres' initiative will be held annually and will see expansion. Participating government entities have expressed their happiness and excitement to take part in the initiative, and promised to work towards making it a success by encouraging customers to go for smart channels. We are working with various government entities to co-ordinate efforts to prepare all customer segments for digital transformation and encourage them to use e-pay via smartphones or computers."

Al Marri invited Dubai residents and visitors to use smart channels more often to complete government transactions, so that it becomes part of the day-to-day cultural evolution, thus keeping up with the digital transformation drive in Dubai, reports Khaleej Times.

"We will announce the names of centres and services that will be suspended on 26th October, so that everybody will be ready to go for smart channels on that day," he added.

Completing government transactions via smart channels helps save time, effort and money by eliminating the need to use private or public means of transport. This, in turn, helps in preserving the environmental, rationalising fuel consumption and reducing carbon emissions.

Do you use smart channels to complete government transactions?

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